Help

Frequently asked questions

Accounts, bonuses, payments and safer play.

Who operates Kikibet?: Kikibet on zandercreative.co.uk is operated by zandercreative.co.uk. Casino games use independently audited random number generators where applicable.
Who is this site for?: English-speaking adults aged 18 or over (or the higher legal age where you live). Availability of games and payments can vary by region.
How do I claim the welcome bonus?: Register, review the current promotions, deposit if you opt in, and follow the offer terms. The headline welcome package can reach up to €5,555 across early deposits. See the Bonus Policy for wagering rules.
Which payment methods are supported?: Common options include Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Revolut and crypto. Exact methods depend on your account and region.
How do I contact support?: Email support@zandercreative.co.uk for 24/7 help, or info@zandercreative.co.uk for organisational questions. Live chat is available in-product when enabled.
How do I stay in control?: Use deposit limits, cooling-off and self-exclusion from your account or via support. If gambling stops being fun, pause and seek independent help in your country.
How do I install the app?: Open the site in Safari (iOS) or Chrome (Android) and use Add to Home Screen / Install app. See the App Instruction page for steps.

Play responsibly. Gambling should be entertainment, never a way to make money. Set deposit limits, take breaks, and visit responsible gambling if play stops feeling like a game.